Custom Services
Custom Services
Six ways to hand part of the work over: making it, sourcing it across a supplier chain, the artwork and the sample, the colour, the packaging, and the quality and shipping that hold a project together.
For the buyer working out how far to take a project in-house and where to hand it over. Each service has its own page with the part of the range it applies to, the conditions it actually runs under, and what it does not cover.
Six services, one order
- Six services One order usually runs through two or three of them at once
- Made by us Lanyards and webbing, printed webbing, embroidered patches and badge products, PVC labels, keychains
- Sample first A physical sample where the product, the material, the colour or the artwork is new or strict; a confirmation point before bulk either way
- Confirmed before production Specification, material, size, quantity, colour, artwork, process, packaging, price, trade terms, delivery date and payment terms
The services
Six services, and what each one is for.
They are not six separate vendors: they are the parts of one order, and a project usually uses two or three of them at once.
- Custom Manufacturing The lines the company produces itself, or production it is closely involved in: lanyards, webbing and printed webbing, embroidered patches and badge products, PVC labels, keychains and other embroidery work.
- Multi-Product Sourcing Several products for one project bought and coordinated as one order: a long-term supplier used first, a new one developed where the chain cannot serve the item, and two suppliers held on what sells regularly.
- Artwork & Sampling Production artwork rather than brand creative: logo layout, size adjustment, product mockups, print and embroidery files adjusted for each process, and the sample decision taken before the bulk run.
- Branding & Pantone Matching One logo layout and one colour reference carried across every item of a project, so a lanyard, a cap and a bottle from different places still look like one set rather than three purchases.
- Custom Packaging & Kitting Packaging layout, gift boxes and the kitting of a multi-item project: the goods gathered in one place, the quantities counted, and the set packed under a single packaging plan.
- Quality Control & Shipping Coordination Supplier checks before production, quality and quantity checks on the goods, and the shipment planned back from the date the goods have to be in your hands.
Which one you need
Start from where your project already is.
Most buyers arrive at one of five points. Find the one that sounds like your situation, and the services behind it are the ones worth reading first.
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You already have the list
Quantities, the date you need the goods and your logo requirements, decided on your side. It is bought or made, quoted, sampled and delivered as it stands: where the specification is already fixed it is quoted as specified, and no options are added to it.
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You know the occasion, not the items
An event, a staff programme, a school or sports project, or a brand promotion. Give the occasion, the headcount, the budget and the in-hands date, and the product mix is planned with you: one lead proposal with one or two alternatives behind it.
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You want one item made your way
On the lines the company produces itself that is custom manufacturing, with the factory carrying the cost, the process, the lead time, the production and the quality. Anywhere outside those lines the item is bought through the supplier chain and controlled on the same order.
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You need one look across several items
Branding and Pantone matching holds one logo layout and one colour reference across the whole list, and packaging and kitting puts the project into one box instead of several shipments.
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You need it checked and shipped together
Quality control and shipping coordination: the goods gathered, checked, counted against the list you approved, packed under one plan, and the shipping arranged for the delivery country and the date you gave us.
Artwork & sampling
Approved before anything runs.
The artwork exists to make the item you approved the item that arrives, so it is settled on the product — and a sample is decided by the risk in the order, not by habit.
What the design team handles
- Logo layout, set for each item and fitted to its decoration area
- Size adjustments so the mark sits correctly on the product
- Product mockups, so the artwork is approved on the item rather than on a flat surface
- Pantone colour confirmation for the project
- Print and embroidery files adjusted for each process
- Packaging layout, held the same across the items packed together
- Visual consistency across the products of one multi-product project
- A concept you already have, optimised for production
Samples
- A stock sample of an existing product is free; the international courier is normally at your cost.
- A custom sample is charged at the actual sampling cost, with the courier normally at your cost as well.
- A key account or a key project can be approved differently.
- A physical sample is advised for a new product or a new supplier, a strict Pantone reference, a special material, size or structure, a complex logo, custom packaging, a high-value order, or whenever you ask for one.
- It can be simplified on a mature product from a mature supplier, a repeat order, a simple logo, an electronic proof you accept, or an urgent order where you accept the risk.
- Either way the bulk run starts only after a clear confirmation point on your side.
The bulk run does not start on a verbal yes. Product specification, material, size, quantity, colour, artwork, process, packaging, price, freight and trade terms, the delivery date and the payment terms are confirmed, and where a sample was made, the sample — and then the order is placed and production starts.
Quality & shipping
Checked here, shipped as one.
Whether an item is made by us or bought in, it is judged by the same rules and it leaves on the same consignment.
How a supplier is chosen and kept
- Quality first, then service, then lead time, then stability, then price, then customisation and cooperation. The lowest price is not the only standard a supplier is judged on.
- A long-term, already verified supplier is used before a new one is developed; a new supplier is found where the existing chain cannot serve the product, and is confirmed on product capability, samples, quality, current price, MOQ, lead time, response and cooperation before an important order.
- At least two established suppliers are kept on what sells regularly, and two to three on the key items, so peak-season capacity, a price change, an urgent order, quality drift or an unusual process does not stop the work.
What happens before it ships
- The goods are bought or made, gathered in one place, counted against the list you approved and packed under one packaging plan, rather than dispatched from each supplier as they finish.
- Quality control sits inside the project: the goods are checked before they are packed, with the quantities verified at the same point.
- Shipping is arranged for the delivery country and the date you gave us, under the trade terms the quotation states — EXW, FOB, DDP or another basis agreed with you.
- The product price and the international freight are held for 60 days from the quotation, and an order placed inside that window runs on the quoted terms.
The limits
What this section will not claim.
Five things are worth knowing before a project is handed over, because they are the ones buyers usually find out late.
- Not every category comes out of the company's own factory, and it does not claim that. Each page in this section says which side supplies an item.
- No delivery date is promised before production feasibility, the lead time and the shipping have been checked.
- The design work is production design. A full brand identity programme, a large original creative project, or design work with no direct relation to production is not taken on here.
- No warehousing and no per-address distribution: a project is packed and shipped as one consignment rather than stored and dispatched item by item to individual addresses.
- The lowest price is not the standard a supplier is chosen on, and it is not what a project is promised on either.
Who does the work
The people behind one order.
One person answers to you; purchasing, production and design sit behind that person instead of in front of you.
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One sales owner
The person you talk to owns the project from the enquiry to the after-sales. Purchasing, design and the factory work behind that person, so the customer does not deal with each of them separately.
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Three product buyers
The purchasing team matches external suppliers, confirms cost, MOQ, samples, lead time and supplier risk, and develops a new supplier where the existing chain cannot serve the product.
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Our own factory
Own production carries the cost, the process, the lead time, the production and the quality on the lines it makes: lanyards, webbing, patches and badge products, PVC items and keychains.
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Three product designers
The design team handles logo and mockups, colour, packaging layout, product presentation, and the visual consistency of a multi-product project.
The company is not a factory that only makes its own lines and not a trading office that only buys: production and purchasing are two sides of one business, and single-item orders are still taken alongside the projects that are now the main order pattern.
Send what you already have.
A finished list with quantities and a date, or an occasion with a headcount, a budget and a date: either is enough to start. Six facts are confirmed before a formal quote — the product or the occasion, the quantity, the customisation, the project background, the in-hands date and the destination country — and where one of them is not settled yet, we say so and work from what you have.