Custom Services
Custom Manufacturing
For the buyer who needs an item made to a specification of their own rather than picked from a catalogue: the products this company produces itself, or is closely involved in producing.
What the own factory is responsible for, which lines it does not make, how far an item can be customised, the smallest order worth asking about, and the one condition attached to a short deadline.
Our own lines, and production we are closely involved in
- Made by us Lanyards, webbing, printed webbing, part of the neoprene line, mousepads and related products, embroidered labels and patches, PVC labels, soft PVC, embroidered and PVC keychains, other embroidery work
- Customised on the item Logo, size, material, colour, a Pantone reference, the print, embroidery or other logo process, the packaging, the gift box, the project combination
- Smallest order Many products support a lower MOQ such as 100, 500 or 1,000 pieces; the actual MOQ follows the product, the process and the supplier
- Rush orders Taken, but only after production feasibility, the lead time and the shipping have been checked — and never promised before that check
The service
What the own production actually makes.
Four families of product are produced in house or with the company closely involved in the production. Everything else a project needs is bought, and this page says which is which.
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Lanyards and webbing
Lanyards of every kind, webbing, and printed webbing products: the family a badge and ID project is built on, and one the company produces itself or is closely involved in producing.
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Embroidery
Embroidered labels, embroidered patch products and other embroidery work: badge, patch and label pieces carrying a logo, a size and a colour decided on the item itself.
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PVC
PVC labels and soft PVC products: the flat PVC label a bag, a garment or a lanyard carries, and the soft PVC pieces a project uses as a badge, a tag or a small branded item of its own.
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Keychains, neoprene and mousepads
PVC and embroidered keychains, part of the neoprene line, and mousepads and related products. These are the own-production lines outside the lanyard, embroidered and PVC families, and they run to the same factory rules as the rest.
On these lines the factory carries the product cost, the process, the lead time, the production and the quality itself. It is not a claim over the whole catalogue: an item outside the four families above comes through the supplier chain, on the same order and under the same quotation.
How it runs
From a specification to a started order.
Four stages, in the order they happen. The two in the middle are the ones buyers tend to compress, which is where a made-to-order project usually goes wrong.
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Specification
What the item is, how it should be customised, the quantity, the date the goods have to be in your hands and the delivery country. Where your specification is already fixed it is quoted as it stands, and no alternative is added for the sake of having one.
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Cost and the quotation
On these lines the factory owns the product cost, the process, the lead time, the production and the quality. A formal quotation is written once the cost and the delivery conditions are confirmed, which is why an estimate given early and a quotation issued later are not the same document.
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Sample and pre-production confirmation
A physical sample is advised wherever the product, the supplier, the material or the structure is new, the Pantone reference is strict, the logo is complex or the packaging is custom — and it can be simplified on a mature product from a mature supplier. Colour is confirmed on a Pantone number at the pre-production stage, and a strict colour programme is settled before the bulk run starts.
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Production, checks and dispatch
The bulk run starts from a confirmed order. From there the milestones are reported rather than waited for — production start, pre-production confirmation, production in progress, bulk complete, quality check, packing and dispatch — so a problem surfaces while it can still be answered instead of at the loading date.
Progress on a made order is pushed rather than chased: the order confirmation, the pre-production confirmation, production in progress, the completed bulk, the quality check, the packing and the dispatch are each reported, an exception is reported as soon as it is known, and the customer is not left to ask where the order is.
The limits
Where the own factory stops.
Five things worth knowing before an item is designed around the assumption that it will be made here.
- The own-production list is a list, not a claim about the whole catalogue: lanyards, webbing, printed webbing, part of the neoprene line, mousepads and related products, embroidered labels and patch products, PVC labels, soft PVC, embroidered and PVC keychains, and other embroidery work.
- Anything outside that list is bought through the supplier chain and controlled on the same order rather than made in our factory. The company does not say that every category comes out of its own factory, and this page does not either.
- No delivery date is given before production feasibility, the lead time and the shipping have been checked. A rush order is answered after that check, and the answer can be no.
- MOQ is not one number for the company. Many products support a lower minimum such as 100, 500 or 1,000 pieces, but the actual MOQ follows the product, the process and the supplier, so it is confirmed per item rather than quoted from a table.
- Made goods are not stored for you and are not dispatched item by item to individual addresses: an order is packed and shipped as one consignment, and warehousing or per-address distribution is not a service offered here.
What we need from you
What a made-to-order quotation is built on.
An own-production enquiry is not a special case: it is quoted from the same six facts as anything else, with the customisation spelled out item by item.
What to send with the enquiry
The minimum a quotation is built on. Where one of them is not settled yet, say so and we work from what you have.
- The product and the specification you want it made to
- The quantity, per item
- Your customisation requirements
- The use and the project background: what the item is for and where it goes
- The date the goods have to be in your hands
- The delivery country or region
What customisation covers
On these lines most of a product can be changed, which also means the quotation has to record exactly what was agreed.
- Logo
- Size
- Material
- Colour
- Pantone reference
- Print, embroidery or another logo process
- Packaging
- Gift box
- The combination of items in the project
Questions buyers ask
The questions a made-to-order enquiry starts with.
Answered the way they would be answered by email, with the conditions left in. A native disclosure, so each answer opens on its own and no script is needed.
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Can you make only 100 pieces?
Often, yes — but it is never a blanket number, so we will not answer it from a price list. Many products support a lower MOQ such as 100, 500 or 1,000 pieces, while the actual MOQ follows the product, the process and the supplier. Send the item, the material and the decoration you have in mind and the minimum is confirmed with the quotation rather than before it.
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Which part of the order is actually made by your own factory?
Lanyards, webbing, printed webbing, part of the neoprene line, mousepads and related products, embroidered labels and patch products, PVC labels, soft PVC, embroidered and PVC keychains, and other embroidery work, with the factory owning the cost, the process, the lead time, the production and the quality on those lines. A garment, a cap, a bag or a bottle is bought through the supplier chain, and we say which side an item comes from instead of leaving it to be assumed.
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Do the samples cost anything?
A stock sample of an existing product is free, with the international courier normally at your cost. A custom sample is charged at the actual sampling cost, with the courier normally at your cost as well, and a key account or a key project can be approved differently. Either way, the bulk run does not start until there is a clear confirmation point on your side.
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How is the colour fixed?
Where the colour requirement is specific, a Pantone number is used as the main reference rather than a colour taken from a screen, and the pre-production sample or confirmation is the point at which it is settled. On a strict colour programme the colour is confirmed before the bulk run and not during it.
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We need to change the specification after the order is placed. Can that be done?
A change to the quantity, the colour, the logo, the packaging, the material or the delivery date is checked as soon as you tell us. Where the change affects cost, production or the lead time, the price and the date are re-confirmed before it is accepted, and the cost already incurred cannot default to the company — which is why it is answered as a re-quote rather than a yes or a no.
Where to look next
The pages that carry the rest of it.
The category these lines sit in, the scene they are usually bought for, and how the goods are checked before they leave.
- Small Branded Merchandise The category these lines sit in: patches, labels, keychains and small gifts, including the items made in our own production.
- Event Essentials Where the lanyards and the badge products usually end up: the event line, and how a project of that kind is quoted.
- Quality & Production How the goods are checked and produced before they leave, which is the other half of a manufacturing enquiry.
Send the item and the specification.
The product, the quantity, the customisation, what it is for, the date you need it and the delivery country are enough to start. You will hear which side of the business makes it, what the minimum is on that item, and whether the date you have in mind holds.